Orders & Shipping

We unfortunately do not offer pick-ups. Our 60 Wagstaff address is our warehouse and it is not open to the public. Check out our Where To Buy map for Sloane Tea retailers near you.

Sloane Fine Tea Merchants accepts returns for up to 14 days from the day the order was delivered if it is unopened. As tea is a food product, we unfortunately do not accept returns on opened products. You are responsible for shipping the product back to us and the associated costs to do so. You will receive a refund once we receive the returned product.

If you have a product you wish to return, you must contact us beforehand at orders@sloanetea.com or 1-888-756-2630. We will approve of your return and walk you through the return process.

Once we receive your order, we start working on it as soon as possible! It typically takes 2 - 5 business days to process your order. Once your order has shipped, you will receive tracking information. Please do note our warehouse only operates Monday-Friday and we are closed weekends.

Due to carrier delays and an increase in orders, we cannot guarantee delivery times. We are working hard to get your order to you as quickly as possible. For shipments within Canada you can choose to deliver with FedEx or Canada Post. Below is a summary of the typical delivery times for each carrier.

ON & QC
FedEx: 1-2 Days
Canada Post: 3-5 Days

AB, BC, MB, NB, NL, NS, PE & SK
FedEx: 4-7 Days
Canada Post: 5-10 Days

NT, NU & YT
Canada Post: 7-10 Days

USA
All shipments to the USA will ship FedEx international ground and typically take 7-10 Days for delivery.

Canada

ON & QC
FedEx: $12
Canada Post: $10
Free Canada Post Shipping on Orders Over $45

AB, BC, MB, NB, NL, NS, PE & SK
FedEx: $17
Canada Post: $15
Free Canada Post Shipping on Orders Over $45

NT, NU & YT
Canada Post: $30
Free Canada Post Shipping on Orders Over $45

USA

Contiguous United States
FedEx International Ground: $32.50

HI, AK
FedEx International Ground: $65

Puerto Rico
FedEx International Ground: $115

We unfortunately do not ship internationally. We currently ship across Canada & US only.

Indeed! Credit card and order data is encrypted and secure. We utilize the Shopify ecommerce service, one of the most secure and trusted ecommerce services available. Please view our Privacy Policy for more information about how we use and secure personal information.

Sloane Tea is required to collect sales tax. Sales tax only applies to our teaware, accessories, gift boxes, and favours. Our selection of tea and Specialty Sugars are treated as food items and not taxed.

Sloane Tea accepts American Express, Visa, MasterCard, Apple Pay, and PayPal.

Absolutely! If you wish to add a personalized note card to your order, please email us at orders@sloanetea.com, reference your order number, first and last name, and provide us with the message you would like the note card to contain. You will receive a confirmation email once we receive your note card request.

We do! We offer Sloane Give Back Gift Cards in values of $10, $25, $50, or $100. A portion of all gift card sales is donated to CAMH and Daily Bread Food Bank.

We offer singles of our individually wrapped Sachet Envelopes in our most popular flavours for sampling. Each envelope indicates steeping time and temperature recommendations along with flavour notes and ingredients. For all other flavours not available in this format, please contact us at info@sloanetea.com for more information.